Order Cancellation:

Customers may request cancellation before the order has been dispatched. Once an order has been shipped, cancellation may not be possible.

Damaged, Defective or Incorrect Product:

For any claim regarding a damaged, defective, missing or incorrect product, a continuous unboxing video is required.

The video must:

• Start before the outer package is opened

• Clearly show the sealed package

• Show the complete unboxing process without cuts or edits

• Clearly show the product and the issue being reported

Claims without a valid continuous unboxing video may not be accepted because damage can occur after delivery or during customer handling.

Any issue must be reported to Simrah Mart within 48 hours of delivery.

After verification, eligible cases may be resolved through replacement, exchange or refund as appropriate.

Damage caused after opening due to misuse, accidental damage, improper handling, installation or customer negligence will not qualify for replacement or refund.

Approved refunds will be processed through an appropriate available payment method.

Nothing in this policy limits any rights available to customers under applicable Indian consumer law.

For assistance:

WhatsApp: +91 9554455703